Shipping & Refund Policy
Effective Date: July 2026
At RaCo Agri, we are committed to providing reliable public health pest control solutions and ensuring a professional purchasing experience for our customers. This Shipping & Refund Policy explains how orders are processed, shipped, and handled after purchase.
1. Order Processing
Orders are processed after quotation approval, payment confirmation (where applicable), and product availability verification.
Processing times may vary depending on product availability, order quantity, destination, and regulatory requirements.
2. Shipping
RaCo Agri supplies products across Saudi Arabia, the GCC region, the Middle East, and selected international markets.
Shipping methods are selected based on the destination, order size, and customer requirements.
Estimated delivery times provided during quotation or order confirmation are approximate and may vary due to customs clearance, transportation delays, weather conditions, or other circumstances beyond our control.
3. Shipping Charges
Shipping costs are calculated based on:
- Destination country or region
- Order quantity and weight
- Preferred shipping method
- Applicable customs or import requirements
Any applicable customs duties, import taxes, or local government charges are the responsibility of the customer unless otherwise agreed in writing.
4. Inspection Upon Delivery
Customers are requested to inspect all shipments immediately upon delivery.
If products arrive damaged or incomplete, customers should notify RaCo Agri within 48 hours of receiving the shipment and provide supporting photographs where applicable.
5. Returns
Due to the nature of public health pest control products, returns are generally not accepted once products have been delivered, except in cases where:
- An incorrect product was supplied by RaCo Agri.
- The product arrived damaged during transit.
- The product has a verified manufacturing defect.
Returned products must remain unused, unopened, and in their original packaging unless otherwise approved by RaCo Agri.
6. Refunds
Refund requests are reviewed on a case-by-case basis.
If a refund is approved, it will be processed using the original payment method whenever possible.
Approved refunds may require several business days to be completed depending on the payment provider or financial institution.
7. Order Cancellation
Orders may only be cancelled before shipment. Once an order has been dispatched, cancellation requests may not be accepted.
Special orders, customized products, or bulk procurement orders may not be eligible for cancellation after confirmation.
8. Force Majeure
RaCo Agri shall not be held responsible for delays caused by events beyond our reasonable control, including natural disasters, transportation disruptions, customs delays, government restrictions, labor disputes, or other unforeseen circumstances.
9. Contact Us
For questions regarding shipping, returns, or refunds, please contact us:
RaCo Agri
Building 7859, Abu Bakr Al Siddiq Street
Ash Sharafiyah District, Unit 4542
Jeddah 22234
Kingdom of Saudi Arabia
Email: sales@racoagri.com
Support: info@racoagri.com
Phone: +966 56 696 1379
Website: https://racoagri.com
Last Updated: July 2026